Yes, everything has been sent! I’d expect that everyone’s packages arrive by September 23rd – maybe a few exceptions for those that selected International Economy shipping.

While we expect that most of you will be enjoying your games shortly after receiving them, we know that there are sometimes problems that need to be resolved. If you have had a problem with your copy of the game, please read below on how we can help fix it, we are here to help.

Damaged Items & Missing Components

First – let me apologize in advance. Accidents do happen, and we are here to correct them for you as quickly and efficiently as possible.

If your packing was damaged, please take a picture of the package before opening it and picture(s) of the box contents (noting any damaged items) after opening. Then open the individual game boxes to see if any internal damage occurred or if any pieces are missing.

Replacements

To receive replacement parts and/or games, please complete all of the following steps:

1) send an email to kickstarter@indieboardsandcards.com

2) Include your kickstarter email address & user name (this lets me know who you are)

3) Include your current mailing address (this lets me know where to send replacements). It really helps if you include your name as part of your address, and that you use separate lines instead of commas.

4) Tell me specifically what you are missing and/or damaged items. (this lets me know what you are missing). Please check everything so I can all replacements at one time. Please be specific – “I am missing everything” isn’t specific 😉

5) if applicable, attach pictures of damaged items and/or packaging. This is required if you want a replacement box – so please don’t throw away damaged shipping boxes until you have taken pictures.

We will send a response email to you within 7 days – after the last email you send, sending multiple emails will delay our response to you.

This is a very busy part of the kickstarter process. Having gone through this many times in the past we are confident in our approach, but know that not every package will arrive according to plan. We ask for your patience in advance, and your understanding that we will work with you to resolve issues.

Thank you again for your support, we truly hope that you enjoy the games that you will be getting in the coming weeks.

If you have a question, please use the “Contact Me” button to send me a message.

Travis, Indie Boards and Cards